Return and Refund

Return and Refund


We pride ourselves on our quality of food and customer service. In the event of any issues, we aim to resolve these in a reasonable, orderly and efficient manner. Please see below for our returns policy.

Returns Policy

Products sold by Get Fish are available for inspection prior to purchasing. We are not required to provide a refund or return if the consumer changes their mind.

Special consideration may be considered under certain circumstances. Get Fish must be notified within in 24 hours of purchase if the customer has the intention of making this request. Eligibility for return/refund will require that the goods must be unused and in the same condition as when purchased.

If there are any issues or concerns with the product, please get in touch with us by calling us through:  02 9660 8332 or e-mail and we will attend to it promptly.

In the event that a return/refund is accepted, Goods must be returned within a 24-hour time period.

To complete your return, we require a valid and in-tact receipt or proof of purchase. If you fail to do so, then we may reject or deny your claim.

Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that Get Fish represents they will be fit for, and that the Goods will correspond with any relevant description.